About Us

Andrew Sauter

Andrew Sauter

Director of Thinking Dimensions Australia & Partner of Thinking Dimensions Global. Andrew’s strength lies in having an in-depth knowledge of IT and IT departments, which enable tangible results to the major IT challenges experienced by Top 1000 Companies globally.

Andrew has over 30 years of experience in IT & Business working with major financial institutions, Defence, Law & Mining in various technical, project management & senior management roles including CIO for a Corporate Compliance & software Development firm.
Matt Fourie

Matt Fourie

Matt Fourie co- founded Thinking Dimensions with Chuck Kepner in 1997. Together they developed the KEPNERandFOURIE™ thinking methodology.

He brings over 30 years of global and Fortune 1000 experience. He has worked in the United Kingdom, Netherlands, Belgium, France, Germany, Turkey, Spain, Russia, Switzerland, China, Taiwan, Hong Kong, Singapore, Australia, Italy, Brazil, United States and Canada.

The main area of his work experience is in addressing client issues with customized programs and transferring this expertise in-house. He is a noted public speaker, having made presentations in the US, Europe, Asia and Africa. He still enjoys teaching others the hands-on application of his thinking technology. Matt has coached and taught leaders at all levels of organisations. From the boardroom to client interface to the factory floor, Matt Fourie’s high energy, participative style has challenged and inspired leaders on four continents.

Our Story

In the years 1995 to 1997 Chuck Kepner and Matt Fourie collaborated and developed an intuitive 21st century approach to Problem Solving.  They established Thinking Dimensions Global and appointed them as the official global distributor of the KEPNERandFOURIE® thinking technology. Since then the firm has evolved into a global network of companies focused on moving individuals, teams and organisations towards sharper thinking practices and more measurable results.

KEPNERandFOURIE® have pioneered a specific thinking approach in Critical Thinking that addresses the fundamental and advanced needs of Root Cause Analysis. This approach uses a commonly supported template with structured questions to guide a team through the analysis phase quickly and effectively. The thinking behind this encourages troubleshooters to ask the right questions of the right people to generate quality data and so promote intuitive deductive reasoning from Subject Matter Experts.

Our Awards

SMF Award
Telstra itSMF Industry Innovation of the Year Award
NAVSEA Excellence Award

What Our Clients Say...

I know the stuff works, because once we get a problem solving team together, we normally have the answer (technical cause) within 90 minutes.

The KEPNERandFOURIE methodologies are now fundamental in our approach to all incident and problem investigations. We have reduced our MTTR (mean time to restore) incidents by at least 80%.
Infrastrcture Manager
Australian Investment Bank
Prior to our use of KEPNERandFOURIE CauseWise and SolutionWise, it used to take us anywhere from two weeks to several months to 'turn around' a plan of action to improve our processes and prevent reoccurrence.

That time has been reduced to less than one week on complex issues. On non-complex issues, the turn around time for 'return to work' with solution buy-in has been reduced from >12 hours to 1.5 hours.
Quality Manager
NAVSEA
I always wanted to know why we could not identify our root causes more accurately. When we did the Kepner and Fourie workshops, we were trained in the concept of Technical Cause versus Root Cause and this unique insight made a major difference in all of our incident & problem investigations after that.
David Pryde
EVP Product Support SGX
This is the best method I have ever seen on how to frame an incident in such a way that it makes sense to all present in the meeting or on the bridge. It enables us to progress through the investigation in a systematic way with a common language.
Problem Management
Service Assurance of a Global Retail Bank

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ThinkingSkills is a Thinking Dimensions Australia & NZ company and is part of the Thinking Dimensions Global & KEPNERandFOURIE, better known as, KF brand. We have developed the ThinkingSkills platform to deliver the online modules of our workshops.​
KepnerandFourie
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